Refund policy

If something’s not right, we’ve got you.

You’ve got 30 days from delivery to return or exchange an item — just make sure it’s still in new, unworn condition.

If it’s a quality issue (like a seam coming undone), let us know within 60 days and we’ll make it right. That might mean a refund, a replacement, or store credit — we’ll figure out the best fix.

If it’s just not the right fit or you changed your mind, return shipping is on you. If the item’s defective, we’ll cover it.

To get started, email support@rtg-alw.com with your order number and a quick note about what’s going on. We’ll reply with return instructions.
Heads up — please don’t send anything back without contacting us first.

If we approve a refund, it’ll go back to your original payment method. We’ll process it quickly on our end, but your bank might take a few days to show it.

We reserve the right to decline returns that don’t meet the conditions above — but if you’re reasonable, we will be too.